Privacy Policy

Effective date: December 31, 2025

Concretime (“we”, “us”, or “our”) operates the online store at concretime.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products. Please read this policy carefully. If you do not agree with these terms, please do not access our website.

1. Information We Collect

We may collect the following categories of personal data:

Identity data: name, billing/shipping address
Contact data: email address, phone number (if provided)
Transaction data: products purchased, order history, payment method type (not full card details — processed securely by Shopify Payments)
Technical data: IP address, browser type, device information, referring pages, and cookies
Communications data: messages and inquiries you send us

2. How We Use Your Information

We use your personal data to:

Process and fulfill your orders, including shipping and returns
Communicate with you about your order, products, and support requests
Send marketing emails if you have opted in (you may unsubscribe at any time)
Improve our website and product offerings
Comply with applicable laws and prevent fraud

3. Sharing Your Information

We share your data only as necessary:

Shopify: our e-commerce platform processes and stores order and payment data
Shipping carriers: USPS, UPS, or DHL receive your name and address to deliver your order
Legal requirements: we may disclose data if required by law or to protect our rights

We do not sell your personal data to any third party.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Some features of the website may not function correctly if cookies are disabled.

5. Data Retention

We retain order and personal data for as long as necessary to fulfill our legal and business obligations — typically 7 years for financial records, after which data is securely deleted.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: request a copy of the data we hold about you
Rectification: request correction of inaccurate data
Erasure: request deletion of your data (subject to legal obligations)
Objection: object to processing for direct marketing purposes
Data portability: receive your data in a structured, machine-readable format
Withdraw consent: for marketing communications, unsubscribe at any time

To exercise any of these rights, contact us at tikiliu@gmail.com.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

8. Security

We implement reasonable technical and organizational measures to protect your personal data. Payment information is processed by Shopify Payments using industry-standard encryption (TLS/SSL). However, no method of internet transmission is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.