Refund policy
We want you to love your Concretime piece. Here's how we handle returns and refunds.
Standard (Non-Customized) Items
We accept returns within 30 days of delivery.
- Items must be in original, unused condition
- Contact us before sending any item back
- Return shipping is the buyer's responsibility
- Refunds are issued within 5–7 business days after we receive the returned item
Custom Engraved Items
Because each engraved piece is made specifically for you, we cannot accept returns on custom engraved orders except in cases of damage or error on our part.
Damaged or Incorrect Orders
If your item arrives damaged or there is an error:
- Notify us within 7 days of delivery
- Email photos of the item and packaging to support@concretime.com
- We will send a replacement or issue a full refund — your choice, at no cost to you
How to Start a Return
Email support@concretime.com with your order number and reason for the return. We'll respond within 1–2 business days.