Track Your Order
Track Your Order
When your order ships, you will receive a Shipping Confirmation email from customers@concretime.com with your tracking number included. Enter your tracking number below to check your delivery status.
Shipping Timeline
Every Concretime piece is handcrafted to order. Here is what to expect after you place your order:
- Production time: 2–5 business days
- Shipping time: 4–10 business days after dispatch
- Total estimated delivery: 6–15 business days from order date
Tracking Not Updating?
Tracking numbers may take a few business days to show activity after your shipping confirmation email is sent — this is normal while your package is in transit. If your tracking number shows "unavailable" or "not found," please wait 2–3 business days and check again.
Please note that we use a third-party order tracking service. We are not responsible for advertisements or content that may appear on that platform.
Still Need Help?
If it has been more than 15 business days since your order date and your package has not arrived, please contact us and we will investigate promptly.
- Email: customers@concretime.com
- Response time: Within 1–2 business days (Monday – Friday)
- Please include your order number in your message for faster service